Do you need help choosing the right tuning product or have questions about ordering, shipping, or invoicing? Here you'll find the quickest way to a suitable answer.
Here's how to proceed
Find out the exact model name of your engine. (Read the e-bike's manual and/or data sheet). Now turn the Filter im Shop on your engine. Or: Read the Guide Completely. In my experience, you'll know 80% more afterwards than before.
➔ Use filters now
➔ Read the guide
You now have two options
1. Chat*
We will answer your questions in the chat: See the speech bubble in the bottom right corner. Report Please log in so that you receive our reply by email; otherwise, our reply will only appear in your active browser window. Start the AI tuning! If the speech bubble is not visible, please use the second option.
2nd Mail*
Send us a message team@ebiketuningshop.comThis is another easy way to access our fast ticketing system.
Please describe your request as precisely as possible:
- Order number
- Engine version
- Pictures of the engine
- Images from the display
Important instructions
For initial inquiries, please always wait for a response from us first. Please do not submit multiple requests. We process an extremely high volume of requests daily, so there may sometimes be longer waiting times. Please also check your spam folder for a reply from us.
Shipping: For hardware products, you will receive an email with the tracking number on the evening of shipment. For software products, you will receive your license code after payment has been received and a short processing time has elapsed.
Bill: The invoice will be sent to you separately by email. Please keep it for your records. The delivery note is always included with the goods.
Customer account: Attention: If you were already a customer of ours before June 2021, you will need to get a new one. Account because we have changed the entire shop system.
* Notes on Privacy Policy and warnings I have taken note of and agree to it.
