Do you need help choosing the right tuning product or have questions about ordering, shipping, or invoicing? Here you'll find the quickest way to a suitable answer.
Start the tuning AI - Important: Specify the engine!
Here's how to proceed
Find the exact model name of your motor (read the manual and/or data sheet for your e-bike or e-scooter). Now apply the filters in the shop to your motor. Or: Read the entire guide once . In our experience, you'll know 80% more afterward than before.
➔ Use filters now
➔ Read the guide
You now have two options
1. Chat*
We'll answer your questions in the chat: See the speech bubble in the bottom right corner. Log in to receive our reply by email; otherwise, our answer will only appear in your active browser window. If the speech bubble isn't visible, please use the second option.
2nd Mail*
Send us a message to team@ebiketuningshop.com . This is another easy way to access our fast ticketing system.
Please describe your request as precisely as possible:
- Engine version
- Order number
Important instructions
For initial inquiries, please always wait for a response from us first. Please do not submit multiple inquiries. We process an extremely high volume of requests daily, so longer waiting times may sometimes occur. Please also check your spam folder for our reply.
Shipping: For hardware products, you will receive an email with the tracking number on the evening of shipment. For software products, you will receive your license code after payment has been received and a short processing time has elapsed.
Invoice: The invoice will be sent to you separately by email. Please keep it for your records. The delivery note is always included with the goods.
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