Payment & Shipping
Delivery time, shipping costs, minimum order value and payment methods:
Delivery time:
Delivery takes 1-3 business days within Germany. In exceptional cases, it can take up to 8 business days. Delivery times outside Germany may take longer. Please understand that due to high demand, some products may experience longer delivery times.
Delivery area:
We deliver to Belgium, Bulgaria, Denmark, Estonia, Finland, Germany, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.
For customers from Switzerland: For deliveries to Switzerland we recommend here a separate service.
Shipping:
Shipping costs for Germany are €4,90; shipping is waived for orders over €180. For countries within the EU, shipping costs are €12,90; shipping is waived for orders over €2.000. We currently do not ship to countries outside the EU. We also do not ship to the USA, France, or Canada (including any overseas territories). We ask that you bear the costs of any return shipments yourself. Please note that customs duties may apply in countries outside the European Union.
Minimum order value:
The minimum order value is €25. Only above this amount are advance payment, PayPal, and bank transfer available as payment methods.
Maximum order value:
The maximum order value for orders outside the EU is €1.000. The maximum order value within the EU is €12.500.
Payment in advance via bank transfer:
Please transfer the total amount, including your order number, to our account, which was communicated to you in the confirmation email. Please note that transfers within Germany can take up to three business days. Transfers from abroad, especially from Austria, usually reach us very quickly. Transfers from other countries can take slightly longer on average.
Payment in advance via Paypal:
At the end of the ordering process, you will be redirected to the PayPal page. There you can initiate your payment. Once the PayPal transaction is complete, your order status will change in the shop. The goods will then be shipped as soon as possible.
