Payment & Shipping

Delivery time, shipping costs, minimum order value and payment methods:

Delivery time:

The processing time for physical products generally begins only after payment has been receivedWithin Germany, it is usually 1-3 business daysIn exceptional cases, processing may take up to... 8 business days Extend the delivery time. Delivery times for international destinations may also vary.

Please note: A DHL shipment confirmation You will only receive this information once the shipment has been scanned for the first time at the parcel center. Only from this point onward will the shipment be trackable.

Due to high demand, ongoing incoming goods, or anticipated short-notice restocks, some products may experience longer processing times. We appreciate your understanding.

Note regarding digital products / license codes: License codes and license keys are not included in the package, but by email Shipped. Processing will only begin after payment is received. Please note that instant transfer Sofort does not automatically correspond to a direct bank credit and in individual cases it may also be the case that Credit card payments Delays may occur during payment processing. The respective license code will then be generated and sent. In some cases, this can take several hours. If you do not receive a license code, please always inform us. Order number in the format xxx-xxx-xxx mit.

Delivery area:

We deliver to Belgium, Bulgaria, Denmark, Estonia, Finland, Germany, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

For customers from Switzerland: For deliveries to Switzerland we recommend here a separate service. 

Shipping:

Shipping costs for Germany are €4,90; shipping is waived for orders over €180. For countries within the EU, shipping costs are €12,90; shipping is waived for orders over €2.000. We currently do not ship to countries outside the EU. We also do not ship to the USA, France, or Canada (including any overseas territories). We ask that you bear the costs of any return shipments yourself. Please note that customs duties may apply in countries outside the European Union. 

Minimum order value:

The minimum order value is €25. Only above this amount are advance payment, PayPal, and bank transfer available as payment methods.

Maximum order value:

The maximum order value for orders outside the EU is €1.000. The maximum order value within the EU is €12.500.

Payment in advance via bank transfer:

Please transfer the total amount, including your order number, to our account, which was communicated to you in the confirmation email. Please note that transfers within Germany can take up to three business days. Transfers from abroad, especially from Austria, usually reach us very quickly. Transfers from other countries can take slightly longer on average.

Payment in advance via Paypal:

At the end of the ordering process, you will be redirected to the PayPal page. There you can initiate your payment. Once the PayPal transaction is complete, your order status will change in the shop. The goods will then be shipped as soon as possible.