Sx2 dongle with cable set for the Shimano STePS Motor

Tools

Installing an e-bike tuning chip in your e-bike may require special tools . Please check beforehand whether you need to open the motor compartment to access the motor's connectors. This applies particularly to products in the categories of modules , kits , dongles , and sensors.

Normally (but not always), opening the motor compartment requires loosening the crankset. For this, you'll need a crank puller . Some motors also require a spider tool to open the lockring on the chainring – the chainring needs to be loosened to remove the motor cover and access the motor's interior. If you want to replace the chainring (due to wear or to change the gear ratio), you'll often need a spider tool as well . You can find the necessary special tool in our shop. Finally, removing the motor cover usually requires a Torx or Allen wrench. For installing the modules, appropriate pliers from the electronics sector are suitable.

If you don't opt ​​for a tuning solution that requires installation in the engine compartment ( such as a tuning box or software ), you won't need the necessary tools. You'll find further tips in our guide .

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warnings

Important information on tuning measures for e-bikes and e-scooters

We expressly point out that any modification to e-bikes and e-scooters – whether through hardware tuning (e.g. tuning chips, dongles, sensor adapters) or software tuning (e.g. apps, programs or USB tools) – can have consequences.

Tuning measures on e-bikes and e-scooters mean that they are no longer permitted for use on public roads as defined by the StVZO (Road Traffic Licensing Regulations). Legal use is therefore only possible on private property or - if permitted - in competitions. Riding an e-bike or e-scooter modified by tuning measures on public roads can lead to criminal liability for driving without a license (Section 21 of the Road Traffic Act) and driving without insurance (Section 6 of the PflVG). Tuning measures on e-bikes can lead to the loss of warranty rights and manufacturer guarantees. Furthermore, tuning measures can lead to the loss of insurance coverage and benefits from accident victim assistance in the event of an accident. The e-bike (or e-scooter) modified by tuning measures is subject to additional stress due to the higher speed, which can lead to safety risks.

Delivery time, shipping costs, minimum order value and payment methods:

Delivery time:

The processing time for physical products generally only begins after payment has been received . Within Germany, it usually takes 1–3 business days . In exceptional cases, processing may take up to 8 business days . Delivery times to other countries may vary.

Please note: You will only receive a DHL shipment confirmation once the shipment has been scanned for the first time at the parcel center. Only from this point onward will the shipment be trackable.

Due to high demand, ongoing incoming goods, or anticipated short-notice restocks, some products may experience longer processing times. We appreciate your understanding.

Note regarding digital products/license codes: License codes and license keys are not sent by mail, but by email . Processing begins only after payment has been received. Please note that instant bank transfers do not automatically result in a direct bank credit, and in some cases, credit card payments may also experience delays in payment reconciliation. The respective license code will then be generated and sent. This may take several hours in some cases. If you do not receive a license code, please always provide us with the order number in the format xxx-xxx-xxx.

Delivery area:

We deliver to Belgium, Bulgaria, Denmark, Estonia, Finland, Germany, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus.

For customers from Switzerland: For deliveries to Switzerland, we recommend a separate service.

Shipping:

Shipping costs for Germany are €4,90; shipping is waived for orders over €180. For countries within the EU, shipping costs are €12,90; shipping is waived for orders over €2.000. We currently do not ship to countries outside the EU. We also do not ship to the USA, France, or Canada (including any overseas territories). We ask that you bear the costs of any return shipments yourself. Please note that customs duties may apply in countries outside the European Union. 

Minimum order value:

The minimum order value is €25. Only above this amount are advance payment, PayPal, and bank transfer available as payment methods.

Maximum order value:

The maximum order value for orders outside the EU is €1.000. The maximum order value within the EU is €12.500.

Payment in advance via bank transfer:

Please transfer the total amount, including your order number, to our account, which was communicated to you in the confirmation email. Please note that transfers within Germany can take up to three business days. Transfers from abroad, especially from Austria, usually reach us very quickly. Transfers from other countries can take slightly longer on average.

Payment in advance via Paypal:

At the end of the ordering process, you will be redirected to the PayPal page. There you can initiate your payment. Once the PayPal transaction is complete, your order status will change in the shop. The goods will then be shipped as soon as possible.